Contact & Support

We’re here to help! If you have questions about your order, download access, or our products, reach out any time.

Email: [email protected]
Hours: Mon–Fri, 9:00 AM–5:00 PM CT
Response time: within 24 hours (usually much faster)

Order Help

When contacting us, please include:

  • Your full name
  • JVZoo or WooCommerce order number (found in your receipt email)
  • The email address used at checkout

Download Help (Quick Fixes)

  1. Didn’t get the email?
    • Check Spam/Promotions.
    • Search your inbox for “JVZoo” or “Papa’s Storytime.”
    • Whitelist: [email protected].
  2. Link not working / expired?
    • Try a different browser (Chrome/Edge/Firefox) or private/incognito window.
    • Disable aggressive ad-blockers briefly and refresh.
    • Still stuck? Email us and we’ll resend fresh links.
  3. PDF won’t open?
    • Update Adobe Acrobat Reader (free) or preview in your browser.
    • On mobile, save to Files/Drive first, then open from there.

Refunds & Returns

Due to the instant, digital nature of this product, all sales are final. If you experience any access or download issues, we’ll make sure you receive your files promptly—just email us at [email protected] with your order number.

License & Usage

Your purchase includes a personal use license. You may print for your household or classroom. Resale, sharing the files publicly, or redistributing the PDFs is not permitted. If you’d like multi-classroom or school licensing, please contact us.

Privacy

We only use your information to deliver your purchase and support you as a customer. We never sell your data. For any privacy questions, email [email protected].